Refund policy

At MADXMARX, we want you to feel confident in every piece you order. We work hard to deliver high-quality streetwear and a smooth shopping experience. If you’re not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

Return Eligibility

To be eligible for a return or exchange, items must:

• Be returned within 14 days of delivery

• Be unworn, unwashed, and in original condition

• Have all original tags attached

• Be free from stains, odors, pet hair, damage, or any signs of wear

Items that do not meet these conditions may not be approved for a refund or exchange.

Sizing Issues

Each MADXMARX item includes its own size guide, so please review the measurements carefully before placing your order.

If the item you receive does not match the size guide, contact us with clear evidence and we’ll help resolve the issue.

If the size guide was not reviewed before ordering, you may still return the item if it meets our return conditions; however, return shipping costs will be your responsibility.

How to Start a Return

Start your return or exchange kindly email us at

returns@madxmarx.com

Please include a detailed reason for your return request. This helps our team review and process your request faster.

For assistance, contact us at info@madxmarx.com.

Non-Returnable Items

Unless an item arrives damaged, defective, or incorrect, the following items are not eligible for return or exchange:

• Limited-edition drops

• Collaboration collections

• Final-sale items

• Accessories

• Items marked as non-returnable

• Gift cards

• Personalized or made-to-order items

• Digital products

Return & Exchange Options

Eligible returns may be processed as:

• Store credit

• An exchange for another size or product, subject to availability

• A refund to the original payment method

Original shipping charges are non-refundable. MADXMARX does not provide prepaid return labels unless the item was received damaged, defective, or incorrect.

Return Instructions

1. Submit your request through the MADXMARX Return Portal.

2. Include a copy of your packing slip or order confirmation inside the package.

3. For exchanges, include the size or item you would like instead. Availability is not guaranteed.

4. Ship the package to the return address provided through the portal or by our support team.

5. Once your return is received, inspected, and approved, we will process your exchange, store credit, or refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the item, packaging, and any issue you experienced so we can resolve it as quickly as possible.

Refunds

A valid tracking number is required for all returns. Returns sent without tracking may not be eligible for a refund.

Once your returned item has been received and approved, refunds are processed within 1–5 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Please note:

• Return shipping fees are non-refundable.

• Import duties, taxes, customs charges, and other carrier fees are non-refundable.

• Store credit cannot be exchanged for cash.

• Orders purchased partly or fully with store credit from a previous return are not eligible for free returns.

Unclaimed or Incorrect-Address Parcels

Orders returned to MADXMARX because of an incorrect or incomplete address, failure to collect a parcel, refusal of delivery, or unsuccessful delivery attempts are not eligible for free reshipping.

Customers are responsible for any additional shipping fees required to resend these orders.

Peak-Season Processing

During high-volume periods—including holiday seasons, major launches, Black Friday, and promotional events—return, exchange, and refund processing times may be slightly longer. We appreciate your patience and understanding.

EU/EEA Right of Withdrawal

For customers in the European Union and European Economic Area, you have the legal right to withdraw from your purchase within 14 days without giving a reason.

Withdrawal period

The 14-day withdrawal period begins on the day you, or a person you nominate, receive your order. For orders delivered in multiple shipments, the period begins on the day you receive the final item.

To exercise this right, notify MADXMARX within the 14-day period through withdrawal@madxmarx.com

Returning your order

After notifying us of your withdrawal, you must return the item(s) within 14 days. Products must be returned in their original condition.

Return costs

You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

EU/EEA refunds

We will issue your refund within 14 days of receiving the returned item(s), or earlier if you provide proof that you have sent them back.

Refunds are made to the original payment method. Your refund includes the cost of standard outbound shipping. If you selected expedited or premium shipping, we refund only the amount equivalent to our standard delivery service.

Withdrawal exemptions

The EU/EEA right of withdrawal does not apply to:

• Personalized or made-to-order products

• Gift cards

• Digital products

• Sealed products that cannot be returned for hygiene reasons once opened, where applicable

Final Notes

MADXMARX reserves the right to make the final decision on all return and exchange requests in accordance with this policy and applicable consumer law.

Thank you for supporting MADXMARX. We’re building more than clothing. We’re building a community around bold expression, individuality, and culture. If you need help, our team is here for you at info@madxmarx.com.